Pousada Policy
(we recommend full reading)

Daily rates start at 14:00 and end at 12:00 (noon). Failure to comply with these times will result in a new daily rate automatically generated by the Hotel system.

Children must present a photo ID and will only be accommodated with their parents or guardians.

Coffee

Rates include breakfast served from 8:00 am until 10:30 am and afternoon tea served from 4:30 pm until 5:30 pm.

Available

All apartments are equipped with cable TV, minibar, air conditioning, tiled floors and a double bed. 

Porbidden

Smoking is not allowed inside the apartments and in closed places inside the establishment; in case of non-compliance, a fine will be charged according to the inn's regulations.

About Animal Policy

We accept small pets, up to 8 kg, only in the Luxury Couple Apartment with Hydro and Private Garden category according to our pet accommodation policy.

Click the button below to download the PDF of this policy.

Extra bed

Extra bed available only in Luxos apartments. One child up to 5 years old in the same apartment as the guardian is free.
For the second child, regardless of age, the rates of the pousada's rates for occupancy will be valid.

Booking

Reservations can be made through our e-mail: pousadalessence@gmail.com.

Payment methods

To guarantee the reservation, we require payment of 50% in advance of the total amount of the reservation. The rest must be paid at the time of check in. We do not accept checks.

Covid-19

Due to the Covid-19 pandemic, our pool, sauna and outdoor hot tub can only be used by people of the same family or only by a couple.
We are taking extra care to protect our guests and our employees as well.
We reinforced our cleaning procedures, in addition to making alcohol gel available in our social areas.
We inform that it is forbidden to move around the hostel without the use of protective masks.
It is the responsibility of each guest to carry their own personal protective equipment (PPE), in addition to being also responsible for the conscious disposal of the masks, if they are disposable.
At your check in, we ask that only one person report to the reception so that it can be done, avoiding crowds at our reception.
Scheduling breakfast time required on the day of your check in.

Cancellation Policy

In case of cancellation, the amount paid to guarantee the reservation will be withheld as a charge, and there is no possibility of returning it. The cancellation request must be sent in writing, by e-mail, and telephone communication is not accepted. If the cancellation occurs in the 07 days before the check-in, a letter of credit will be issued regarding the package purchased with validity of 6 months, according to the regulation received through the letter of credit. If the cancellation is of packages (Holidays, FLIP, Carnival, New Year's Eve) the future accommodation can only be made in a period other than holidays and holidays, with the same number of nights canceled, not valid for future packages.

If there is no guest attendance on the day informed for arrival, 100% of the amount will be charged and the apartment will be automatically released the following morning.

Entry after the combined date and / or early departure will not decrease the packet value.


The reservations with the sign payment characterize the "accepted" of the client to these procedures of the Pousada L'essence and the commitment with the total payment of the package. 


Withdrawal Upon Entry

The cancellation in the course of the daily (s) or package, implies the total pre-established payment. It will not give right to any type of refund, causing the total loss of the amount paid for the package. As well as the early departure will not entitle to refund in cash or credit in new daily, in addition to the collection of the rest combined at the time of booking.

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